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FAQ
Frequently asked questions
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and zip code.
Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.
What information do I need to provide when placing a order?
You will need to provide your full name, a shipping address including apartment/suite/unit number (if applicable) that matches your credit card statement, city, state, zip code, country, phone number (for delivery updates or issues) and email address (for order confirmation and tracking).
We recommend having this information saved in your Shopify account for a quicker and easier checkout experience.
I accidentally placed my order with the incorrect shipping address. What should I do?
Once your order has been placed, we unfortunately cannot modify your address.
If the delivery attempt fails and the package is returned to us, we will issue a refund once received. For further assistance, please contact us.
Can I cancel or modify my order?
Once your order has been placed, it cannot be modified or cancelled.
If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
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